11 criteria, weighted to total 100%. Each system is scored 0–10 on each.
Kuwait & GCC Suitability
15% weightHow well the product and its delivery model fit Kuwaiti operating reality: Arabic and English interfaces, KWD handling and 3-decimal precision, GCC group structures, local implementation availability and regional expansion paths.
Scoring guidance: A 9–10 means Arabic/English parity, native KWD handling, established Kuwait delivery capability and demonstrable GCC deployments. A 4–5 means the product works but localisation or local delivery depends heavily on a partner's own investment.
Core ERP Functionality
15% weightDepth and completeness of finance, procurement, sales, inventory and the operational modules a mid-market business actually runs on day to day.
Scoring guidance: Scored on functional depth within each core area, not on the number of applications available. A broad catalogue with shallow modules does not score higher than a narrower, deeper core.
Workflow Flexibility
12% weightThe ability to model real approval hierarchies, exception paths, branch- and entity-specific rules and cross-module process chains without writing bespoke code.
Scoring guidance: High scores require configurable multi-level approvals, role- and value-based routing, and process rules that survive product upgrades.
Implementation Flexibility
10% weightHow readily the product can be shaped to a customer's process during implementation, and what that shaping costs in future upgrade and maintenance terms.
Scoring guidance: Rewards configuration-first products and penalises architectures where meaningful change requires custom code that must then be re-tested at every upgrade.
Multi-Company & Multi-Branch
10% weightSupport for multiple legal entities, branches, warehouses and inter-company operations, including consolidated reporting and entity-scoped permissions.
Scoring guidance: A 9–10 requires native inter-company transactions, consolidated financial reporting and per-entity access control without duplicating the deployment.
Integration & API Capability
10% weightQuality of documented APIs, webhook/event support, authentication model and the practicality of integrating banking, e-commerce, POS, logistics and government portals.
Scoring guidance: Assessed on API coverage relative to the product's own data model, documentation quality and whether integrations are supported or merely possible.
Reporting & Analytics
8% weightOperational reporting, executive dashboards, self-service report building and the ability to answer cross-module questions without exporting to spreadsheets.
Scoring guidance: High scores require cross-module reporting from live data and dashboards that a finance or operations manager can adjust without developer involvement.
AI & Automation
5% weightRule-based automation, alerting, scheduled processes and applied AI capabilities that measurably reduce manual work.
Scoring guidance: We score shipped, usable automation. Announced roadmap capability and AI branding without an accessible feature do not earn points.
Scalability
5% weightHeadroom in users, transaction volume, entities and process complexity before a re-platform becomes necessary.
Scoring guidance: Considers both technical scale and organisational scale — governance, segregation of duties and multi-entity growth.
Total Cost Considerations
5% weightLicensing model transparency plus the implementation, customisation, upgrade and support costs that determine real total cost of ownership.
Scoring guidance: Scores the predictability and transparency of total cost, not headline licence price. A low list price with high customisation dependency does not score well.
Local Support Availability
5% weightAvailability of qualified support in Kuwait, response expectations, escalation paths and the depth of the local skills market.
Scoring guidance: Rewards support delivered in-country and in-timezone, with named escalation, over ticket-only support routed offshore.